Leicester Conservatives have today expressed concern over the significant reduction in customer service phone line hours for essential public services in Leicester, announced by the Labour-run City Council.
This cutback, which takes effect on Monday, 6 January 2025, will negatively impact residents across the city who rely on these services for urgent assistance.
The new policy reduces the availability of telephone support for key services such as waste management, social care, housing, and environmental health. These reductions have sparked anger among local residents, especially those who depend on phone lines for immediate support.
Cllr Rae Bhatia, Leader of the Conservative Group on Leicester City Council, has today sent a formal letter to City Mayor Sir Peter Soulsby, demanding that he reverses the cuts to public service phone lines.
In the letter, Cllr Bhatia highlights the disproportionate impact these reductions will have on vulnerable residents, who may find it difficult to access digital alternatives, and calls for a full restoration of the original service hours.
The Leicester Conservative Group is committed to ensuring that Leicester residents have the support they need. Cllr Bhatia stated: “We believe that cutting these essential services is simply wrong. We will continue to fight for all residents to have access to critical support, especially those who rely on phone lines to reach out for help. We urge the City Mayor to listen to the concerns of the people he represents and restore full service access immediately.”
